Cancellations & Returns
Once you visit or transact at the Website or use the Services, it will be deemed that you have agreed to be bound by the terms and conditions of this Policy. You are requested not to use or transact at the Website or use the Services if you do not agree or did not understand or in any manner have any confusion in respect of this Policy.
THE COMPANY REQUESTS YOU TO READ THIS POLICY CAREFULLY BEFORE TRANSACTING ON THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR UNCONDITIONAL AND IRREVOCABLE ACCEPTANCE OF THIS POLICY AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
Cancellation by You: Subject to the terms and conditions of this Policy, any order for Product and/or Service placed by You at the Website is allowed to be cancelled only if the Product and/or Service under the said order has not been dispatched from the Company’s location (“Eligible Orders”). In such an event, Company will intimate you whether the Product and/or Service is dispatched or not.
You hereby agree and acknowledge that the orders once dispatched cannot be cancelled.
You shall be entitled to cancel only the Eligible Orders in the following manner:
- Log on to your Company’s account and go to ‘My Orders’ page or call at the customer care desk on the number mentioned on the Website;
- Identify the relevant item to be cancelled and then proceed with the order cancellation link reflecting on the webpage;
- Insert a bona fide reason for the cancellation and choose to select the mode of refund and confirm cancellation;
- Once the process of cancellation of the Eligible Order is completed, You will receive an email in respect of the cancellation on Your email id registered with the Company, and the Company will then process the refund in accordance with the terms below.
Cancellation by the Company: Company reserves the right to cancel any order(s), including the Eligible Orders, placed by You on the Website that classifies to be as 'Bulk Order' at the sole discretion of the Company. An order will be deemed to be a 'Bulk Order' if, in the reasonable opinion of the Company, it meets the following criteria, including, without limitation:
Products ordered are for resale and not for self-consumption;
Bulk quantity of the same product ordered or multiple orders placed for the same product;
address given for delivery does not match with the address of Your account;
non-compliance of applicable laws at Your end
Refund against Cancellation: Once the cancellation process is completed at Your end as per the terms hereof, the Company will take a minimum of seven (7) working days therefrom to cancel the Eligible Order and initiate a refund, subject to deductions as set out hereunder. In case the payment for the cancelled Eligible Order is made by You through credit/debit and/ or any other payment cards or online banking facility, the refund will be credited to Your card or bank account which may take up to 10-15 working days. You hereby agree and acknowledge that number of days to get a refund is beyond the control of the Company and is completely dependent on the merchant bank. Company is only responsible for initiating and approving a cancellation, hence for refund related queries You are requested to contact your respective banks to check on the status of the refunds.
Return and Replacement
Subject to the terms and conditions of this Policy, if at the time of delivery of the Product to You, You find the Product delivered to be in a damaged, defective or not in the described state or if the Product is tampered with (“Non-Compliant Product”), then You shall not accept the delivery of such Product and sign the delivery form given to you by the delivery person. In such an event, You shall raise a request for replacement of Non-Compliant Product immediately, and in any event within forty eight (48) hours from the date of rejection of the Non-Compliant Product, in accordance with the return procedure as set out below. IT IS HEREBY CLARIFIED THAT ACCEPTANCE OF DELIVERY OF THE NON-COMPLIANT PRODUCT BY SIGNING ON THE DELIVERY FORM BY YOU SHALL BE YOUR DEEMED ACCEPTANCE THAT THE PRODUCT IS FREE FROM ANY DAMAGE AND/OR DEFECT AND THEREAFTER YOU SHALL NOT BE ENTITLED TO RAISE ANY CLAIM ON THE COMPANY IN THIS REGARD.
It is further clarified that in case of damage or defect in any item delivered along with any Product (“Secondary Product”), either delivered to You free of cost or as part of any offer, You shall be entitled to seek replacement only in respect of such damaged or defective Secondary Product and not of the Product. The procedure in respect of Non-Compliant Product shall apply on the Secondary Product. You hereby agree and acknowledge that in case of non-availability of the Secondary Product, Company reserves its right to provide with a replacement of same value as of the Secondary Product. In no event shall the Company be responsible and liable to make any payment to You in case of non-availability of the Secondary Product.
You cannot replace any product other than the Non-Compliant Product.
Kindly note that replacement of the Non-Compliant Product, under this Policy, is subject to availability of the Product with the Company. In the event where You have placed a request for the replacement, and the relevant Product is not available with the Company, You accept that the Company will be entitled to process the refund to You in respect of the Non-Compliant Product and the same shall not be disputed by You in any manner whatsoever and howsoever.
Subject to the terms and conditions of this Policy, You shall place a request for replacement of the Non-Compliant Product, in the following manner:
Log on to your Company’s account and go to ‘My Orders’ page or call at the customer care desk on the number mentioned on the Website;
Identify the Non-Compliant Product to be returned and then proceed with the order return link reflecting on the webpage;
Insert or communicate a bona fide reason for the return;
Once the process of return is completed at Your end, You will receive an email in respect of the return on Your email id registered with the Company. Thereafter, the Company may verify the authenticity and nature of the complaint and if Company is convinced that the complaint is genuine, Company will process the replacement or refund, as the case may be, in accordance with the terms below. In order to enable the Company to verify the authenticity and nature of the complaint, You shall provide any and all assistance to the Company and its representative;
if Company is convinced that the complaint is genuine, the Non-Compliant Product shall be picked up from Your address where the Non-Compliant Product was delivered. However, there are certain areas where a pickup cannot be arranged by the Company. In such a case, you can ship the Product through any other courier and You will be reimbursed the shipping charges against the original receipt subject to a cap of Rs. 100/-. This reimbursement is subject to your return meeting our policy requirements (Please use reliable courier in case of self-shipped returns. For self-shipped returns - Please ensure to pack the items properly to prevent any loss or damage during transit). You will assist and cooperate fully to return the Non-Compliant Product by returning the Non-Compliant Product along with its manuals, booklets, warranty card, accessories, Secondary Product and packing materials or any other thing which were delivered to You along with the Non-Compliant Product being returned. You hereby agree and acknowledge that the Company reserves its right to cancel any such replacement and raise a claim on You should all such items are not provided along with the Non-Compliant Product;
The replacement or refund, as the case may be, will be processed by the Company only once the Company receives the Non-Compliant Product on ‘as is’ basis and subject to the conditions as set out below.
By selecting the option for replacement of the Non-Compliant Product, it will a deemed confirmation and undertaking by You that (a) the said defects is not caused by You; and (b) the Product is with its manuals, booklets, warranty card, accessories, Secondary Materials and packing materials or any other things which were delivered to You along with the Product.
You hereby agree and acknowledge that under the following scenarios the Company will have no responsibility or liability to replace or refund:
where the Non-Compliant Product returned is without its manuals, booklets, warranty card, accessories, Secondary Product and packing materials or any other thing which were delivered to User along with the Product;
if the Non-Compliant Product is used/utilized in any manner and is not in its original condition as on delivery with all original tags and packaging intact, and is broken or tampered with;
in case of any quality issue or defect in the Product after You accept the delivery and/or demo/installation of such Product;
where the request has not been made within the timeline as set out in this Policy;
when the Company has not received the Non-Compliant Product.
Defects after Acceptance of Delivery and Demo/Installation of Products
In case of any quality issue or defect in the Product after accepting the delivery and/or demo/installation of such Product, Company shall not be responsible and liable in any manner in respect of any such defect or quality issues in Product and, irrespective whether such Product is covered under manufacturer’s warranty or not, Company shall have no responsibility and liability in respect thereof. In such an event, You shall directly contact the relevant manufacturer of such Product. Company does not have any responsibility and liability in respect of any such Product and You hereby waive Your right to raise a claim on the Company in this regard.
Notwithstanding, the Company values its customers and hence it endeavor to liaise with the manufacturer for Product related complaints, however manufacturer’s decision in respect of such complaints is final and Company cannot interfere and/or object the same in any manner.
You hereby agree and acknowledge that, in case of non-availability of a Product in respect of which a request for replacement has been made by You, the Company reserves its right to refund the value of the Product to You as paid by You at the time of placing the order. You shall not challenge and/or dispute such refund by the Company in any manner whatsoever and howsoever.
The refunds in respect of the Products shall be made to You in accordance with the refund mechanism as set out in the Cancellation section above.
It is hereby clarified that refunds in respect of a Product shall be made only at the sole discretion of the Company.
Governing Laws and Jurisdiction
This Policy is governed and construed to be in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of Courts in Bangalore in all disputes arising out of or relating to the use of the Website.
Capitalized terms used in this Policy and not defined shall have the meaning ascribed to such term in the Additional Terms. You are hence requested to refer to the Additional Terms in this regard.